Fulfillment and Compliance Policy 

Introduction

Welcome to Lola Oyafemi Consulting, operated by Oyafemi Group LLC. We are dedicated to providing a seamless and transparent experience for our customers. This Fulfillment and Compliance Policy outlines the procedures for processing and delivering the products and services you purchase from us, as well as our adherence to industry standards, including compliance with card network rules and privacy regulations. We ensure that all transactions are secure, and our business practices are transparent, so you can trust us with your purchase.

Order Processing

• Digital Products and Services:

  • Immediate Access: Upon successful payment, all digital products, including online courses, e-books, webinars, and digital downloads, are made available immediately. You will receive an email confirmation containing detailed instructions on how to access your purchased content. It’s important to ensure that you provide a valid email address during purchase to receive these details without delay.
  • Detailed Descriptions: Each product and service offered is accompanied by comprehensive descriptions, outlining features, benefits, and any applicable restrictions. For potential future physical products, we will provide multiple images, details on materials, colors, and any other relevant information to help you make informed purchasing decisions and to set clear expectations.

• Consulting Services:

  • Scheduling and Confirmation: After purchasing a consulting package, you will receive an email with instructions on how to schedule your sessions. Our scheduling system offers a range of time slots to accommodate different time zones. Confirmation and reminder emails will be sent to ensure you are prepared for your session.
  • Service Details: Each consulting service is fully detailed, including the scope of the service, expected outcomes, and any prerequisites. This clarity ensures you know exactly what to expect and how to prepare, thereby enhancing your overall experience.

• Order Confirmation:

• Detailed Receipts: After placing an order, you will receive a confirmation email summarizing your purchase, including the product or service details, the total amount paid, and any applicable taxes. This email will also contain instructions on how to access your digital products or schedule your services.
• Order Verification: For your security, we may perform additional verification of your order to ensure that the payment method used is authorized. If verification is required, we will notify you promptly, and this may slightly delay the delivery of your product or service.

• Consulting Services:

  • Scheduling: After purchasing a consulting package or session, you will receive a confirmation email with instructions on how to schedule your consultation. Our scheduling system allows you to select a time that is convenient for you. We offer a range of time slots to accommodate different time zones and schedules.
  • Confirmation and Reminders: Once your session is scheduled, you will receive a confirmation email, along with reminders as your appointment date approaches. We understand that schedules can change, so we offer the flexibility to reschedule your session with at least 24 hours’ notice.

• Order Confirmation:

  • Detailed Receipts: After placing an order, you will receive a detailed confirmation email that includes a summary of your purchase, the amount paid, and any applicable taxes. This email will also contain instructions on how to access your digital products or schedule your services.
  • Order Verification: For your security, we may perform additional verification of your order to ensure that the payment method used is authorized. If verification is required, we will notify you promptly, and this may slightly delay the delivery of your product or service.

Delivery Timeframes

• Digital Products:

  • Instant Delivery: Most digital products are delivered immediately after purchase. If you experience any delays, please check your spam or junk folder, or contact our support team.
  • Access Duration: Your access to digital products such as online courses is typically granted for a lifetime, unless otherwise stated. We encourage you to download and save any materials you may need for future reference.

• Consulting Services:

  • Timely Delivery: Our consulting services are delivered according to the schedule you select during the booking process. We strive to offer timely and flexible appointment slots that accommodate your needs.
  • Follow-Up Materials: After your consultation, you may receive additional resources or summaries of the session. These materials will be delivered electronically within 48 hours of your session.

Shipping for Physical Products

• Physical Products:
  • Future Availability: Although we currently do not offer physical products, should this change, this section will be updated with detailed information about shipping methods, costs, and delivery times. We are committed to providing reliable and efficient shipping services for any physical products we may offer in the future.

International Access

• Global Availability:

  • Digital Products: Our digital products and services are available to customers worldwide, with no geographic restrictions. Please note that all content is delivered in English, and we do not currently offer translations.
  • Currency and Payment: Payments are processed in USD, and you may incur currency conversion fees depending on your financial institution. We recommend checking with your bank or payment provider for any additional charges.

• Timezone Considerations:

  • Consulting Services: When scheduling consulting sessions, please be mindful of time zone differences. Our scheduling system is designed to automatically adjust for time zones, ensuring that you select the correct time for your location.

Order Tracking

• Digital Products:

  • Order Status: You can track the status of your digital orders through your account on our website. You will also receive email notifications with updates about your order, including any changes to delivery times or access links.

• Consulting Services:

  • Session Management: You can manage your scheduled sessions, including rescheduling or canceling appointments, through our online portal. Reminders and updates will be sent to your registered email address.

Shipping Costs

• Digital Products and Services:
  • No Shipping Fees: There are no shipping fees associated with our digital products or services since they are delivered electronically.

Problems with Fulfillment

• Delayed Access:

  • Immediate Support: If you experience any delays in receiving access to your digital products or scheduling your consulting services, please contact our support team at support@lolaoyafemi.com. We are committed to resolving any issues promptly and ensuring you have the access you need.
  • System Errors: In the event of a technical glitch or system error, we will work to restore access as quickly as possible. We appreciate your patience and will keep you informed throughout the process.

• Incorrect Orders:

  • Resolution Process: If you believe you have received the wrong product or service, please contact our support team immediately. We will review your order and take corrective action, which may include providing the correct product or issuing a refund, depending on the circumstances.

• Non-Delivery:

  • Investigation: In the rare event that you do not receive your digital product or service within the specified timeframe, please contact us at hi@lolaoyafemi.com. We will investigate the issue and ensure that you receive your purchase as quickly as possible.

Cancellations and Refunds

• Digital Products:

  • Refund Policy: Due to the nature of our digital products and the instant access provided, we do not offer refunds except in special circumstances, which are assessed on a case-by-case basis. Please refer to our Cancellation and Refund Policy for more details.

• Consulting Services:

  • Rescheduling: We understand that schedules can change. If you need to reschedule a consulting session, please do so at least 24 hours in advance to avoid any cancellation fees. Missed appointments without prior notice may not be eligible for rescheduling.
  • Refunds: Refunds for consulting services are generally not provided once a session has been completed. If you believe a refund is warranted due to exceptional circumstances, please contact us for review.

Compliance with Payment Card Industry (PCI) Standards

• Secure Payment Processing:

  • We do not collect or store your credit card information directly. All payment transactions are processed securely through third-party providers, including Stripe and PayPal, both of which comply with PCI DSS (Payment Card Industry Data Security Standard) requirements. This ensures that your payment information is handled safely and securely at all times.
  • HTTPS and Security: Our website uses HTTPS encryption to protect your data during transmission. We adhere to industry-standard security practices to prevent unauthorized access and ensure your information is kept secure.
  • Accepted Payment Methods: We accept a variety of payment methods, including major credit cards processed through Stripe and PayPal. The logos of the accepted card brands are displayed at checkout to clearly indicate the payment options available.

• Payments in USD:

  • Currency of Transactions: All transactions conducted on our website are processed in United States Dollars (USD). This is clearly indicated on our product pages and during checkout to avoid any confusion for international customers. Please note that if you are purchasing from outside the United States, your bank may apply currency conversion fees or other charges, which are beyond our control. We recommend checking with your financial institution for more details.

Fulfillment Policies

• Refund Policy:

  • Conditions for Refunds: Due to the nature of our digital products and services, refunds are generally not provided except in special circumstances, which are assessed on a case-by-case basis. We encourage you to thoroughly review the product or service details before making a purchase. If you believe you are eligible for a refund, please contact us at hi@lolaoyafemi.com with your order details for review.

• Delivery Policy:

  • Digital Products: Digital products are delivered instantly upon purchase. If there is any delay, you will be informed promptly, and we will work to resolve any issues as quickly as possible. Access to digital products such as online courses is typically granted for a lifetime, unless otherwise specified.
  • Consulting Services: Scheduled consulting sessions are delivered at the agreed-upon time. If you need to reschedule, please provide at least 24 hours’ notice to avoid any charges.

• Return Policy:

  • Digital Products: Due to the nature of digital products, returns are not accepted. Customers are encouraged to contact us with any questions before making a purchase to ensure the product meets their needs.
  • Physical Products (Future Offering): If we offer physical products in the future, we will include a detailed return policy outlining the conditions under which returns will be accepted, including requirements for the product’s condition and any applicable restocking fees.

• Cancellation Policy:

  • Consulting Services: Cancellations must be made at least 24 hours in advance to avoid charges. Missed appointments without prior notice may not be eligible for rescheduling or refunds. If you need to cancel a subscription or reservation, the specific terms and conditions related to that service will apply.

Compliance with Card Network Rules

• Transparency in Pricing: We clearly display prices for all products and services in United States Dollars (USD) to support both domestic and international purchasers. Explicitly stating the currency used helps avoid any confusion and ensures that customers are fully aware of the total cost of their purchase, including any applicable taxes or fees.

  • Promotions and Discounts: Any promotions, discounts, or trial offers will be clearly disclosed with all terms and conditions provided upfront. Customers will have access to this information before agreeing to participate in any promotional offer.

• Card Testing Prevention: To prevent unauthorized transactions and protect against card testing fraud, we implement robust security measures through our payment processors, Stripe and PayPal. These measures include real-time monitoring and automated alerts to detect and prevent fraudulent activity.

Contact Information and Support

• Multiple Contact Methods: We provide various ways for customers to contact us, including direct communication channels such as email, phone, and live chat (if available). This ensures that you can reach us easily if you have any questions or concerns about your order or any aspect of our services.
  • Contact Details:
    • Email: hi@lolaoyafemi.com
    • Physical Address: Oyafemi Group LLC, 30 N Gould St Ste R, Sheridan, WY, 82801, USA

Consumer Data Privacy

• Privacy Policy: We are committed to protecting your privacy and complying with data protection laws. Our Privacy Policy clearly explains how we collect, use, and protect your personal data. By using our website and services, you consent to the practices described in our Privacy Policy.

Transparency and Trust

• Product and Service Descriptions: We provide clear and detailed descriptions of all products and services, including any restrictions or limitations, to set accurate expectations and reduce the likelihood of disputes. This transparency is key to building trust with our customers.
  • Physical Address for Credibility: Listing our physical business address adds credibility and trust, ensuring customers know we are a legitimate and established business.

Compliance and Review

• Ongoing Review: We regularly review our website and policies to ensure they comply with the latest industry standards and legal requirements. If we identify areas for improvement, we will make necessary adjustments to maintain transparency, security, and customer satisfaction.